Over the past few years, self-service kiosks have made their way into a variety of industries. Now that they’re common in restaurants, many owners are asking whether they should implement these devices into their own eateries.
There are several benefits associated with self-service kiosks in restaurants, from saving business resources to providing faster service. Let’s cover four potential benefits of introducing a self-service kiosk at your fast, casual restaurant.
Smarter Resource Expenditures
While the interaction between customers and service professionals is valuable to the restaurant industry, implementing self-service kiosks improves the way human workers are dispatched. When self-service kiosks handle the majority of orders, employees are free to perform tasks that require human touch. With smarter resource expenditures, restaurants can increase productivity without reducing service quality.
Additionally, by letting self-service kiosks cover most of the order-taking, restaurants can reduce labor costs in line with lowered operational needs.
Faster Service
Self-service kiosks add an element of convenience to the restaurant industry, especially for customers who are visiting for the first time. Instead of having to approach the counter and scan through all of the available options, a self-service kiosk allows them to take their time without interfering with other customers’ wait times. They can browse through options, note special instructions and more from one convenient device.
This keeps lines moving so that customers can get in and out at their convenience. Further, employees are better able to fulfill more accurate orders because the specifics of each order are clearly listed on the receiver screen. Faster, more accurate service greatly improves customer satisfaction.
Improved Accessibility
Self-service kiosks in casual eateries or fast food establishments stand to benefit customers with disabilities in a significant way. Approximately 19% of the US population has some form of disability and accessing the same services as non-disabled people can be a challenge for many in this population. For individuals with anxiety, or those within the non-verbal spectrum, a self-service kiosk can enhance accessibility options for people with disabilities.
Increased Revenue
Self-service kiosks can increase revenue for restaurants in several ways. For one, they provide upselling opportunities when customers are browsing through the various options available.
Additionally, these kiosks help reduce labor costs and increase customer satisfaction by creating a streamlined experience. Kiosks rarely generate errors, so order customization becomes much easier and far more accurate. Satisfied customers tend to return, and as a result, restaurant sales increase and so does the business’s revenue.
Choosing to introduce a self-service kiosk to your fast, casual restaurant requires a great deal of consideration. Should you choose to proceed with this plan, however, your company stands to reap the benefits of unique opportunities.
So much of the customer experience is becoming more technologically advanced, and taking steps to meet the needs of modern society stands to help your business not only grow, but thrive in terms of human capital, cost-savings, and customer care.
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About Altria
Altria Group, Inc. is one of the world’s largest producers and marketers of tobacco and related products. They have been the undisputed market leaders in the U.S. tobacco industry for decades.
Altria Group is known for owning the most enduring names in American business including but not limited to Philip Morris USA, John Middleton, and U.S. Smokeless Tobacco Company.
Benefits
- Monitor and track all promotional efforts by directly integrating deals into insights
- Receive Altria rebates smoothly by sharing scan data reports
- Generate Altria scan data report program at a click
Pricing
Included in Advanced Plan
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About Cartzie
Cartzie is a loyalty application designed by Modisoft, with you in mind. It is a one-stop loyalty and online ordering solution that is fully equipped with all the tools needed to make your business grow.
With Cartzie, you can do curbside pickups, delivery, and drive-thru ordering. Cartzie has revolutionized the way businesses interact with customers.
Benefits
- Add delivery options for your customers
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- Take your business online in a few clicks
- Receive payments online for your orders
Pricing
+$49 per month with Retail Plans
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About Comdata
COMDATA has been serving businesses for over 45 years and is recognized as a leading provider of commercial payment solutions. They specialize in serving the trucking industry and are known as an issuer of fleet fuel cards, trucking permits, corporate spend cards, and paperless payroll cards.
Benefits
- Automatically transfer sales data from the Comdata POS into Modisoft back-office software
- Get an all-in-one solution to monitor and track your sales separately
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Pricing
Included in Advanced Plan
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About DoorDash
DoorDash, Inc. is a food ordering and delivery platform based in San Francisco. It is the largest food delivery company in the United States with more than 50% of the market share in the convenience delivery category. It provides an on-demand food delivery service to restaurants and stores. Their services help businesses innovate, grow, and reach more customers.
Benefits
- Receive order directly into your POS System
- Manage your online DoorDash menu
- Enable DoorDash orders for your customers
Pricing
+$69 per month for Third-Party Order Management
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About Fintech
Fintech has been dedicated to serving the beverage alcohol industry for the last 30+ years. Established in 1991, Fintech operates from its headquarters based in Tampa, Florida. Supported by TA Associates and General Atlantic, Fintech automates alcohol invoice payment, streamlines payment collections, and facilitates comprehensive data capture for 1 million B2B business relationships.
Benefits
- Import vendor invoices directly into your back office
- Optimize purchase order management
- Improve your alcohol vendor management
Pricing
+$5 per month
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About Gilbarco Veeder-Root
Gilbarco Inc. is a supplier of fueling equipment including fuel dispensers, payment systems, point-of-sales systems, and support services. The company operates from Greensboro, North Carolina.
Benefits
- Effortlessly connect your POS data from the Gilbarco system to Modisoft Insights
Pricing
Included in Advanced Plan
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About Instacart
Instacart is a delivery company that operates a grocery delivery and pick-up service in Canada, and the United States. It is one of the largest grocery marketplaces in North America. Instacart makes the delivery process easy for store owners.
Benefits
- Monitor and manage your Instacart inventory levels from Modisoft Insights
- Updated Instacart inventory levels in real-time
- Avoid stockouts by ensuring accurate inventory levels
Pricing
+$19 per month
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About Retalix
Retalix Ltd was established in 1982 and is now owned by NCR Corporations. It develops licensed and supported software applications for retailers, wholesalers, and distributors of fast-moving consumer goods.
Benefits
- Easily Import sales data for reports and analytics from the Retalix POS system
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Pricing
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About Paycue
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- Enjoy minimal fees on transactions
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- Secure payments
Pricing
No monthly fee. Only pay when you sell.
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About Plaid
Plaid Inc. is a financial service company that builds a data transfer network that powers digital finance and fintech products. Plaid assists businesses in connecting their financial accounts to fintech services. The company's product enables applications to seamlessly connect with the user's bank account.
Benefits
- Build a quick and secure connection to your bank account
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- Experience an easier way to connect with your bank account
Pricing
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About RJ Reynolds
R.J. Reynolds is a leading tobacco manufacturing company in the United States. Founded by R.J. Reynolds in 1875, the company is a subsidiary of Reynolds American. RJR holds the largest brand portfolio including but not limited to Kent, Pall Mall, Camel, and Newport. The company is based in Winston-Salem, North Carolina.
Benefits
- Offer tobacco loyalty from the industry's leading brands
- Monitor all promotional efforts in just a few clicks
- Get your rebates easily
Pricing
Included in Advanced Plan
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About Uber Eats
Uber Eats is an online platform that focuses on food ordering and delivery. The company offers easy online delivery and logistics operations. It was launched in 2014 by Uber company. The company operates by allowing foodies to order the food they love. Uber Eat connects businesses to millions of customers while providing a hassle-free delivery solution to restaurateurs.
Benefits
- Manage the Uber Eats menu through a single dashboard
- Have online orders automatically sent to your POS system
- Increase the number of online orders you receive
Pricing
+$69 per month for Third-Party Order Management
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About Verifone
Verifone, Inc. Is an American multinational corporation based in Coral Springs, Florida. It sells merchant-operated, self-service, and consumer-facing payment systems to the different industries.
Benefits
- Import data easily from the Verifone POS system into Modisoft Insights
- Keep a record of your data in one software
- Manage sales data at a glance
Pricing
Included in Advanced Plan
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About VusionGroup
VusionGroup is the global leader in digitalization solutions for commerce. It provides IoT and Data solutions for physical commerce, serving over 350 large retailer groups around the world in North America, Asia, and Europe.
Benefits
- Get the flexibility to update prices across thousands of products from one central dashboard
- Implement digital price tags in your retail location
- Limit the need for traditional label printing
Pricing
Available upon request
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